Returns & Exchanges

We want you to be fully satisfied with your high-performance merino gear; if your purchase isn't quite right, you can return or exchange items within 30 days of receipt. All returns must be in original, unwashed condition with tags attached to ensure a smooth processing experience.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place your items in their original packaging or a secure mailer, ensuring all original tags and labels are intact.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized carrier location.

4

Refund Processing

Once our warehouse receives and inspects your gear, we will process your refund or exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing